Case Study
Designing a Vehicle OS
I led the framework design of Rivian’s Center Display making it easy to learn and simple to use while driving.
Role
Interaction Design, Prototyping, Usability Research
Built repeatable interaction patterns that correlated with Design System pieces with the intention to scale.
Defined framework guiding principles for portability across new vehicle lines and platforms.
Worked cross-functionally with Dev Ops, Product, and Design to create phased approaches and roadmaps to work toward agreed-upon vision.
Results
Established an easy-to-understand schema for operating R1 vehicles that empowers novices and tech-forward users alike
The highest marks possible from Consumer Reports in the areas of System Usability and Brand Satisfaction
Formation of regional Rivian Clubs where owners meetup and share passion for Rivian capabilities and features made possible via OTA updates
A core principle was making the vehicle feel inviting — something people could understand and feel confident using, both inside and out.
A core principle was making the vehicle feel inviting — something people could understand and feel confident using, both inside and out.
Status Bar and Domain Bar
Offering omnipresent access to key functional areas like climate and app-level primary navigation. Provides glanceable indication to the driver of key status elements.
Panel Layer
Transient layer that provides access to quick functions like opening the hood or playing DJ without getting in the way of the driver or Application Layer content. Can be left up, easily put away, or automatically surface based on other inputs like vehicle state.
Application Layer
Gives edge-to-edge devotion to content grouped in logical buckets like Media, Navigation, Cameras, and any grouping of features that warrant full screen layout.
We designed a flexible framework that kept information glanceable, supported multiple paths for common actions, and used consistent patterns to reduce friction and build user confidence.
We also took a systems approach to our patterns and components so that learning one area of the Center Display translated into other areas and made owners feel empowered.
I used interactive ProtoPie prototypes to explore how we could answer some of the tougher questions about how our system should scale and provide more utility.
These prototypes helped us imagine a future then design toward it and they gave leadership the hands-on confidence to place trust in our direction.
The result of our team’s work was a category-defining product that resonated with a broad range of archetypes and empowered owners to get outside and make memories.
75%
of Rivian R1T and R1S owners have never owned an electric vehicle.
60%
of R1T buyers have never owned a truck before.
Source: ABC News 2023
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“At the center of the dashboard, a cleanly designed infotainment touch screen reacts quickly to touch and displays information like drive modes, climate controls, hood release.
Nearly all of its functions are no more than three taps deep, something other automakers could learn from.”
Eileen Falkenberg-Hull | Newsweek
September 28, 2021 -
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“The interface of the R1S’s 15.6-inch center touchscreen is snappy and easy to use, and I don’t encounter any glitches or other software issues that have plagued Rivians in the past — chalk that up to Rivian releasing consistent updates about once a month.”
Daniel Golson | The Verge
April 22, 2023 -
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“The user interface of the rectangular 15.6-inch touchscreen is the best of any all-screen infotainment center I’ve seen yet... The touchscreen interface is a weakness for many car companies, and it’s astonishing that they don't look at systems like this for valuable lessons.”
Matt Jancer | Wired Magazine
August 30, 2022 -
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"I also really felt like when I was driving with the vehicle, interacting with the screens, changing all those settings, it really felt like an extension of the things I’m using in my everyday life. That real mentality of how I use my device kind of now translates to the car itself."
Lexy Savvides | CNET
June 6, 2024 -
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“Broadly speaking, the overall layout and functionality are refreshingly intuitive and, for lack of a better term, Apple-like…
Rivian’s UX team clearly paid intense attention to the little things, and that shines through all over the R1S’s interface.
…the Rivian OS doesn’t come off cluttered. It’s pretty easy to find whatever you need, and I got the lay of the land in fairly short order.”
Tim Levin | InsideEVs
October 2, 2024 -
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“We thought we'd be more upset with the near total lack of physical controls, but it didn't end up being an issue thanks to an intuitive user interface.”
Scott Evans | MotorTrend
September 21, 2023 -
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“The award for best UX design team went to Rivian. This category was for the team that understands what it is to create an intuitive and user-friendly with a coherent and memorable aesthetic that strengthens the connection between the car and the customer. The judges were impressed by Rivian’s intuitive and aesthetically pleasing UX — a measure of the value the brand places on this new element of car design.”
Car Design News: Best User Experience Design Team | 2022
